Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns after the product has been used or the label has been removed.

To start a return, you can contact us at ytber-xgb@outlook.com. Please note that returns will need to be sent to the following address:CALLE MARCELINO CAMACHO 10 PINTO 28320 MADRID ESPAÑA 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question atytber-xgb@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you upon receiving and checking your return and inform you whether your refund has been approved. If approved, we will automatically refund you via your original payment method within 7 business days. Please note that in certain special cases, we may also charge a 30% relisting fee for the item. Additionally, your bank or credit card company may need time to process and credit the refund.

If you have not received your refund after 15 business days of your approved return request, please contact us at ytber-xgb@outlook.com. Happy shopping!