FAQ
Frequently Asked Questions
🐾 Product Information
What pets are your products suitable for?
Our products are designed for most dogs and cats. Please check the product page for size recommendations and usage details before ordering.
Are your products safe for pets?
Yes. All products are made with pet-safe, non-toxic materials and are intended for daily use when used as directed.
Can my pet use the product on their own?
Most products are designed for independent use. We recommend supervising your pet during the first few uses to ensure proper interaction.
How long should my pet use the product each time?
We recommend 10–20 minutes per session, depending on your pet’s size, energy level, and behavior. Avoid extended use to prevent fatigue or overexcitement.
🚚 Shipping & Delivery
Where do you ship from?
Orders are shipped from our partnered fulfillment centers. Shipping locations may vary based on your delivery address.
How long does shipping take?
Order processing: 1–3 business days
Estimated delivery: 7–15 business days
Delivery times may vary during peak seasons or holidays.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a tracking number via email.
💳 Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards. PayPal may also be available depending on your location.
Can I change or cancel my order after placing it?
If your order has not yet shipped, please contact us as soon as possible. Once an order has been shipped, changes or cancellations cannot be guaranteed.
🔁 Returns & Refunds
What is your return policy?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos. We will arrange a replacement or refund.
Can I return a used product?
For hygiene and pet safety reasons, used products are generally non-returnable unless there is a quality-related issue.
📩 Customer Support
How can I contact customer support?
You can reach us anytime at:
📧 ytberpet@outlook.com
We typically respond within 24 hours on business days.
Still have questions?
Feel free to contact us — we’re always happy to help you choose the right product for your pet.